Certified Quality Assurance Professional – CQAP


This course provides a sound foundation and creates abilities in the participants to manage Quality Assurance departments and/or handle Quality matters. It develops the requisite knowledge, understanding and practical abilities to become Quality professional. It enables the professionals to handle the Quality Assurance tasks with confidence. This course is taught by highly qualified instructors who are practically knowledgeable and experienced in the relevant fields. This is an ideal course for all those who do not have any academic background in this field.

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Upon successful completion of this program, the participants will be able to:
Understand and use Quality Assurance Tools and Frameworks in any of the industrial environment
Re-conceptualize through critical analysis their current roles, responsibilities and approaches in industrial set-ups as a Quality Manager
Carry out practical projects of Standardization, Quality Improvement, or Re-engineering in their current industry to display the practical application of the technical knowledge
Initiate or improve the important Quality Assurance programs in their departments or organizations


Graduation in any field with good academic results


Qualified participants will be awarded with a Certification upon completion of course material, as well as qualifying the exam and the assigned project


Module 1:

Fundamental Concepts
Fundamental Concepts of Quality Assurance and Management in industries, Strategic Quality Management, Business Excellence Models, Quality and Best Practices in Pakistan

Module 2:

Quality Management Systems
Study of ISO 9000 and ISO 17025 Quality System Standards, Internal Quality Auditing

Module 3:

Customer Satisfaction and Relationship Management
Tools and approaches used in the processes of customers management, customer identification, segmentation, relationship management, service quality principles (SERVQUAL), customer retention and loyalty, customer surveys, Kano Model, Quality Function Deployment (QFD), CRM

Module 4:

Statistical Quality Control (SQC)
Basic Statistics, Sampling, Check Sheets, Graphs, Pareto Charts, Cause & Effect Diagrams, Process Capability Studies, Histograms, Scatter Diagrams and Control Charts

Module 5:

Quality Management Tools
Quality Circles, Total Productive Maintenance, Kaizen, 5S, Cost of Quality, Six Sigma

Module 6:

Supplier Quality Assurance
Selection and Evaluation of suppliers, contracting, Partnerships and Alliances, Supply Chain Management, performance measurement and control of suppliers

Module 7:

Metrology and Lab Testing
Measurements and Testing in labs, Measurement System Analysis

Module 8:

Project Management
Project justification and prioritization, project planning and estimation, project monitoring and evaluation, Hands-on Microsoft Project

Module 9:

Management and Leadership
Principles of Management, organizational structures, leadership, motivation, organizational culture and group dynamics


The participants are required to work on real life projects on selected topics and tools, preferably from the organizations in which they are working. The projects will be of a practical nature and should be completed within the stipulated time frames. A project report will be submitted in accordance with the laid down criteria, format and coverage


The faculty is derived from a pool of qualified practitioners and academicians with sound track record and expertise in the field


Course material, class notes and slides will be provided by trainers in hard/soft form


This is a professional course and will involve a number of higher level teaching methodologies.The course is spread over four months to allow inter-session study. In this respect participants will have to carry out timely study, investigations, and assignments to grip the subject. Discussions in the class are focused on the key points, create critical thinking, share experiences of fellow professionals and build professional maturity

Duration: 4 Months
Venue: Lahore / Islamabad / Karachi
Course Instructor: Experienced and Qualified Practitioners and Academicians

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