Self Assessment Practice with a TQM Model – A Case Study

Major Dr. Nawar Khan

Year:    1999
Category:   TQM
Source:   ICQI 1999 – Pakistan 5th International Convention on Quality Improvement, Karachi
Publisher:   PIQC Institute of Quality

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Author’ Introduction:   

Major Dr. Nawar Khan is a Mechanical Engineer. He has graduated from the University of Engineering and Technology Peshawar in 1982. He did his M.Sc Mechanical Engineering (Specialized in Production Engineering) from the University of Engineering and Technology Lahore in 1995. Major Nawar Khan has completed his Ph.D under a split Ph.D program from the University of Engineering and Technology Lahore and De Montfort University, Leicester (UK) in 1999. His field of specialization is Total Quality Management (TQM). He is author of a number of national and international papers. Presently he is serving in one of the unit of the Corps of Electrical and Mechanical Engineering of the Pakistan Army.


Self assessment is a useful tool to determine the strengths and weaknesses of a company’s practices on Total Quality Management (TQM). Such an assessment is conducted by an established organization in industrialized countries mostly against the criteria set of their National Quality Award (NQA) models. The self assessment case study presented in this paper is based on a newly developed International Quality Award (IQA) model. The model was used for the first time in a developing country like Pakistan for self assessment of an ISO 9002 certified manufacturing company. The analysis showed a clear indication of the strengths and weaknesses of the company for its TQM practices. Other companies are urged to follow this example of self assessment practice to find the strengths and weaknesses of their companies and plan for improvement projects.