TQM in Public Sectors
Total Quality Management (TQM) is an organized function in public and private sector organizations for
standardization and progressive improvement in the overall performance of their products, services, processes and
systems. It has a long history of application in manufacturing companies, however, since last two decades, TQM is
used as a tool by many states, governments and public sector organizations to improve their performances and
competitiveness. The countries where it is state sponsored include UAE, India, Malaysia, Turkey, Iran Sri Lanka and
many Gulf States. This field is yet to be sponsored by the state or most of the public sector organizations in Pakistan. It is high time that TQM should become part of our national strategy for the public sector organizations, in order to
improve the quality of their services and ensuring sustain ability.
It is highly valuable, interactive and practical course sharing experiences of various neighboring countries for
developing effective strategies for TQM. It introduces many state of the art TQM frameworks, tools and
methodologies, which can be adopted or adapted by public sector organizations to enhance and sustain their quality of services.