11th Best Practices Forum

BUSINESS EXCELENCE WITH JURAN TRILOGY – The Myth, Reality and Best Practices
Dr. Joseph A. DeFeo, Chairman Juran Institute – USA, is recognized as one of the world’s leading experts on transformational change and breakthrough Quality Management. For 33 years, Dr. DeFeo has worked as a trusted advisor helping business leaders increase sales, reduce costs and improve its customer experience through the deployment of performance excellence programs. Dr. DeFeo has authored four popular texts. The most recent being the 7th Edition of “Juran’s Quality Handbook: The Complete Guide to Performance Excellence”; co-authored with Dr. Joseph M. Juran