This (Healthcare Quality Professional CHQP) is a special program of PIQC  offering in Lahore with the collaboration of Shaukat Khanum Memorial Trust (SKMT), Lahore. This is a multi-disciplinary program with top class professional faculty which provide a career development program to Healthcare Quality Managers, Medical Superintendents, Radiologists, Pharmacists and Nursing staff.  Healthcare Commissions set up by the government in the country requires professionals to manage standards and Quality Assurance activities.  It is therefore a very important certification for medical professionals equipping them to cater the latest and future medical Quality needs.

Healthcare services today are scrutinized, measured, evaluated and publicized as never before. An increasingly educated public expects to receive nothing less than excellent care and services and it must be the mission of healthcare organization to deliver that excellence. Quality improvement is the process of continually evaluating existing processes of care and developing new standards of practice and therefore has to be a core competency for every healthcare.

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Upon successful completion of this professional diploma and certification, participants will be able to:

  • Understand healthcare gaps in the country and inefficiencies in resource-poor settings.
  • Identify acceptable knowledge of the principles and practices of Healthcare Quality Management in healthcare
    related facilities.
  • Create the ability to manage Quality Assurance and Accreditation frameworks in local hospitals.
  • Foster continuing competence and maintain the professional standard in healthcare quality.


Module 1: Strategic Healthcare Quality Management

Principles of Management; Organizational infrastructure; Organizational Ethics; Organization wide healthcare quality functions; Strategic planning and Quality planning; Role of the healthcare quality professional; Organizational plan for patient care services, Fundamentals of Quality Control, -Assurance (QA), -Management System (QMS) in healthcare; PDCA & Process/service outcomes, Key Performance indicators (KPIs), Bench marking and best practices, Planning the Healthcare quality strategy; The Quality Strategy: The Written Plan; The Quality Resource Center, Implementation of healthcare Quality; Performance improvement Strategy

Module 2: Regulatory, Accreditation & Certification

Certification & Accreditation basics; Agencies for Certification & Accreditation; Overview of Baldrige Award criteria, ISO 9001:2015 Quality Management Systems- Requirements, Awareness to Regulatory requirements, Accreditation process for Punjab Healthcare Commission (PHC), Healthcare Licensure;  Overview of PHC- Primary healthcare standard, Overview of PHC- Secondary healthcare & Tertiary healthcare Standards, Overview of JCI- Chapters & Standards,  Accreditation process for JCI,  Survey methodology, JCI standard for Information Management, International patient safety goals, Infection control practices, Occupational health & safety issues,  Documentation requirements for nursing; Facilities management & safety

Module 3: Healthcare Information Management

Basics of Information management,  Information Resource and education, Management of the legal aspects, Management of Documentation, The medical Record,  Epidemiological theory and methods, Defining the Population, Data  Collection Techniques, Basic Statistics, Display Techniques, Analysis and interpretation

Module 4: Performance Improvement

Performance improvement concepts, Measurement & Analysis process,  Data management system, Statistics to describe, Data display & interpretation, Quality improvement tools, SPC fundamentals & tools to evaluate healthcare processes, Six Sigma fundamentals & metrics, Problem solving methodology, Different phases (DMAIC) of Six Sigma, Lean Thinking Approach, Types of wastes, Workplace improvement/ 5S Principle Approach, Kaizen events; VA/ Non-VA activities, Process-Flow diagramming & Value stream Mapping

Module 5: People Management

Basics of People Management; Leader As Motivator; Time Management; People in the performance improvement process; Team building, coordination & communication, Empowerment; Decision making & problem solving; Change management,  Employee selection QM, PI Training; Orientation/ Staff Performance

Module 6: Clinical Governance

Overview & Fundamentals of Clinical Governance, Complaints monitoring and tracking; Incident monitoring and tracking; Sentinel Events investigations, Healthcare Failure Mode & Effect Analysis (HFMEA), Clinical Pathways / Guidelines, Clinical audits, Credentialing, privileging & Re-credentialing of medical staff,  Effective documentation in the medical records, Procurement,  Dispensing & Administration; Storage, Medication Safety Tools, Principles of Risk Management & Planning, Informed Consent, Mortality & Morbidity reviews,  Incident Reporting,  Hazards Vulnerability Analysis, Types of medication errors, Root Cause Analysis; Enterprise risk management, Risk Register


The faculty is derived from a pool of highly qualified practitioners and academicians with sound track record and expertise in the field.


Course material will be provided in hard form.


Bachelor’s degree with medical background. Medical doctors, pharmacists, Radiologists, Medical Superintendents, and qualified nurses with bachelors degree are eligible for this course.  Work experience will be given preference.


Qualified participants will be awarded with a Certification upon completion of course material, as well as qualifying the exam and the assigned project.


This is a professional course and will involve a number of higher level teaching methodologies. The course is spread over four months to allow inter-session study. In this respect participants will have to carry out timely study, investigations, and assignments to grip the subject. Discussions in the class are focused on the key points, create critical thinking, share experiences of fellow professionals and build professional maturity.

Duration: 04 Months
Venue: Shaukat Khanum Memorial Hospital, Lahore

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