Certified Quality Assurance Professional – CQAP

CERTIFIED QUALITY ASSURANCE PROFESSIONAL (CQAP)

This course provides a sound foundation and creates abilities in the participants to manage Quality Assurance (QA) departments and/or handle Quality Assurance matters. It develops the requisite knowledge, understanding and practical abilities to get better Quality Assurance related jobs. It enables the professionals to handle the Quality Assurance tasks with confidence. This course is taught by highly qualified PIQC instructors who are practically knowledgeable and experienced in the relevant fields. This is an ideal course for all those who do not have any academic background in QA, QC, TQM or Six Sigma, Lean Management, etc.

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INTENDED LEARNING OUTCOMES

Upon successful completion of this program, the participants will be able to:
Understand and use Quality Assurance Tools and Frameworks in any of the industrial environment
Re-conceptualize through critical analysis their current roles, responsibilities and approaches in industrial set-ups as a Quality Manager
Carry out practical projects of Standardization, Quality Improvement, or Re-engineering in their current industry to display the practical application of the technical knowledge
Initiate or improve the important Quality Assurance programs in their departments or organizations

CQAP PRE-REQUISITES

Graduation in any field with good academic results

CQAP CERTIFICATION

Qualified participants will be awarded with a Certification upon completion of course material, as well as qualifying the exam and the assigned project who will be proficient in QA and its related activities.

CQAP COURSE CONTENTS

Module 1: STRATEGIC QUALITY MANAGEMENT

Fundamental Concepts of Quality Assurance and Management in industries, Strategic Quality Management, Business Excellence Models, Quality and Best Practices in Pakistan

Module 2: ISO 9001 QUALITY MANAGEMENT SYSTEMS

Study of ISO 9000 and ISO 17025 Quality System Standards, Internal Quality Auditing

Module 3: CUSTOMER SATISFACTION AND RELATIONSHIP MANAGEMENT

Tools and approaches used in the processes of customers management, customer identification, segmentation, relationship management, service quality principles (SERVQUAL), customer retention and loyalty, customer surveys, Kano Model, Quality Function Deployment (QFD), CRM

Module 4: STATISTICAL PROCESS CONTROL (SPC)

Basic Statistics, Sampling, Check Sheets, Graphs, Pareto Charts, Cause & Effect Diagrams, Process Capability Studies, Histograms, Scatter Diagrams and Control Charts

Module 5: SUPPLIER QUALITY ASSURANCE

Selection and Evaluation of suppliers, contracting, Partnerships and Alliances, Supply Chain Management, performance measurement and control of suppliers

Module 6: ISO 17025, METROLOGY & TESTING

Measurements and Testing in labs, Measurement System Analysis

Module 7: PROJECT MANAGEMENT

Project justification and prioritization, project planning and estimation, project monitoring and evaluation, Hands-on Microsoft Project

Module 8: 5S House Keeping & QC Improvement Methodologies

Industrial Housekeeping (5S), Total Productive Maintenance (TPM), Quality Control Circles (QCC), Kaizen, Kaizen Blitz

Module 9: LEAN MANAGEMENT

Introduction to Lean Manufacturing / Management and Tools, Fundamentals of Lean Tools and Techniques

Module 10: SIX SIGMA

Fundamentals of Six Sigma, DMAIC Cycle, Implementing Six Sigma

Module 11: LEADERSHIP

Principles of Management, organizational structures, leadership, motivation, organizational culture and group dynamics

PROJECT

The participants are required to work on real life projects on selected topics and tools, preferably from the organizations in which they are working. The projects will be of a practical nature and should be completed within the stipulated time frames. A project report will be submitted in accordance with the laid down criteria, format and coverage

FACULTY

The faculty is derived from a pool of qualified practitioners and academicians with sound track record and expertise in the field

COURSE MATERIAL

Course material, class notes and slides will be provided by trainers in hard/soft form

TEACHING STRATEGIES

This is a professional course and will involve a number of higher level teaching methodologies.The course is spread over four months to allow inter-session study. In this respect participants will have to carry out timely study, investigations, and assignments to grip the subject. Discussions in the class are focused on the key points, create critical thinking, share experiences of fellow professionals and build professional maturity

Duration: 4 Months
Venue: Lahore, Islamabad, Karachi
Course Instructor: Experienced and Qualified Practitioners and Academicians

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