QUALITY ASSURANCE IN BANKS

This Workshop is designed to provide professionals in Financial Sector Institutions with the essential concepts and tools to effectively implement Service Quality strategy in their respective Institutions
Intended Learning Outcomes.

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Upon successful completion of this course, paticipants will be able to:
Understand various concepts of Quality Assurance
Gain an understanding on how these concepts can be utilized in financial sector
Gain familiarity to different tools used to monitor service Quality in Banks
Learn about the challenges in financial sector in implementing a robust Service Quality system
Understand the methodology to overcome these challenges
Gain hands on experience through role plays and exercises
Valuable For
Branch Managers, Customer Relation Managers, Customer Relation Officers,Relationship Managers, Quality Managers & Quality Officers working in financial
sector.

Duration: One Day
Venue: Lahore
Course Instructor: Qualified Professionals