Quality Implementation at CITIBANK N.A., Pakistan

Ehsaan Uddin Ahmed

Year:    2000
Category:   TQM
Source:   ICQI 2000 – Pakistan 6th International Convention on Quality Improvement, Lahore
Publisher:   PIQC Institute of Quality

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Author’ Introduction:   

Mr. Ehsaan Uddin Ahmed is the Quality Director & Trade Product Head for Global Corporate & Investment Banking business of Citibank, N.A., Pakistan. In addition to the recent Trade business responsibilities, he has been managing successful implementation of the Quality initiative at the country level since October 1998 and has recently been appointed as Chairman of Regional Quality Council covering Pakistan, UAE, Bahrain, Jordan, Lebanon. He was previously working in the Investment Banking Group. Before joining Citibank in 1996, he has worked with ICI Pakistan Limited for over 4 years handling various engineering projects, primarily at ICI Soda Ash Business, Khewra.
Mr. Ahmed is a gold medallist in BSc Mechanical Engineering from University of Engineering & Technology Lahore, and an MBA in Finance from the Management School of Imperial College London, UK. He was awarded the prestigious Britannia Scholarship for his study in the UK. Mr. Ahmed is Certified Quality Manager by the American Society for Quality based on successful completion of self-directed training. He is also trained facilitator for various quality related courses. In addition, he is a life member of Pakistan Engineering Council and part of the European Networking Programme.