CERTIFIED QUALITY ASSURANCE PROFESSIONAL (CQAP)
PIQC’s Certified Quality Assurance Professional (CQAP) is a professional certification/diploma for professionals and individuals who are interested in working in Quality Assurance (QA) departments and/or handle Quality Assurance matters e.g. statistical process control (SPC), and quality management ssystems (QMS). They also have met certain education, experience, and competency requirements. It is highly beneficial for professionals working in various industries, such as healthcare, manufacturing, IT, and supply chain as well for professionals working the services sector.
This course is taught by highly qualified instructors who are practically knowledgeable and experienced in the relevant fields. This is an ideal course for all those who do not have any academic background in QA, QC, TQM or Six Sigma, Lean Management, etc.
There are several reasons to join our CQAP program i.e for professional development, improving organizational performance, improved customer satisfaction, your personal growth as well as career advancement.
PIQC’s Certified Quality Assurance Professional (CQAP) is a certification/diploma that is widely recognized as a symbol of professionalism and expertise in the field of Quality Assurance/Management within and outside the country, and it is a road map to success in your professional career.
LEARNING OUTCOMES
Upon successful completion of this program, the participants will be able to:
- Understanding of the principles and practices of quality assurance, including quality control, statistical process control, and quality management systems.
- To understand of the role of quality assurance in organizational performance and customer satisfaction.
- To understand of the role of quality assurance in organizational performance and customer satisfaction
- Understanding of the importance of continuous improvement and customer focus in quality assurance.
- To provide guidance and support to the organization on quality-related issues.
- Carry out practical projects of Standardization, Quality Improvement, or Re-engineering in their current industry to display the practical application of the technical knowledge.
- Familiarization with the tools, techniques, and methodologies used in quality assurance.
COURSE CONTENTS
Module 1: Strategic Quality Management
Fundamental Concepts of Quality Assurance and Management in industries, Strategic Quality Management, Business Excellence Models, Quality and Best Practices in Pakistan
Module 2: ISO 9001 Quality Management Systems
Study of ISO 9000 and ISO 17025 Quality System Standards, Internal Quality Auditing
Module 3: Customer Satisfaction And Relationship Management
Tools and approaches used in the processes of customers management, customer identification, segmentation, relationship management, service quality principles (SERVQUAL), customer retention and loyalty, customer surveys, Kano Model, Quality Function Deployment (QFD), CRM
Module 4: Statistical Process Control (SPC)
Basic Statistics, Sampling, Check Sheets, Graphs, Pareto Charts, Cause & Effect Diagrams, Process Capability Studies, Histograms, Scatter Diagrams and Control Charts
Module 5: Supplier Quality Assurance
Selection and Evaluation of suppliers, contracting, Partnerships and Alliances, Supply Chain Management, performance measurement and control of suppliers
Module 6: ISO 17025-Metrology & Testing
Measurements and Testing in labs, Measurement System Analysis
Module 7: Project Management
Project justification and prioritization, project planning and estimation, project monitoring and evaluation, Hands-on Microsoft Project
Module 8: 5S House Keeping & QC Improvement Methodologies
Industrial Housekeeping (5S), Total Productive Maintenance (TPM), Quality Control Circles (QCC), Kaizen, Kaizen Blitz
Module 9: Lean Management
Introduction to Lean Manufacturing / Management and Tools, Fundamentals of Lean Tools and Techniques
Module 10: Six Sigma
Fundamentals of Six Sigma, DMAIC Cycle, Implementing Six Sigma
Module 11: Leadership
Principles of Management, organizational structures, leadership, motivation, organizational culture and group dynamics
PROJECT
The participants are required to work on real life projects on selected topics and tools, preferably from the organizations in which they are working. The projects will be of a practical nature and should be completed within the stipulated time frames. A project report will be submitted in accordance with the laid down criteria, format and coverage
FACULTY
The faculty is derived from a pool of qualified practitioners and academicians with sound track record and expertise in the field
COURSE MATERIAL
Course material, class notes and slides will be provided by trainers in hard/soft form
PRE-REQUISITES
Graduation in any field with good academic results
CERTIFICATION
Qualified participants will be awarded with a Certification upon completion of course material, as well as qualifying the exam and the assigned project who will be proficient in QA and its related activities.
TEACHING STRATEGIES
This is a professional course and will involve a number of higher level teaching methodologies. The course is spread over four months to allow inter-session study. In this respect participants will have to carry out timely study, investigations, and assignments to grip the subject. Discussions in the class are focused on the key points, create critical thinking, share experiences of fellow professionals and build professional maturity
Duration: 4 Months
Venue: Lahore/Karachi