BALANCED SCORECARD & KPI’S DEVELOPMENT

This course provides understanding of the basic concepts of the balanced scorecard as a system used to align business activities to the vision and strategy of business. The aim of this course is to understand strategy deployment & measurement using the balanced scorecard, so as to translate strategy into action across four perspectives; namely Financial Value, Customer Delivery, Internal Processes and Learning & Growth. The course will also typically cover balanced scorecard exercises and implementation methodologies

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LEARNING OUTCOMES:

After doing this training program participants will be able to:

1. Awareness of the balanced scorecard as a system for management.
2. Practice in developing your own balanced scorecard.
3. Establishing the organization’s state of preparedness for developing a full scale balanced scorecard.
4. Development of KPIs for any organization and dashboards.

COURSE CONTENTS:

1. Balanced Scorecard Overviews.
2. Strategic Quality Management Challenges.
3. Mission, Vision & Value.
4. SWOT Analysis.
5. Strategic Mapping.
6. KPIs and hands-on Dashboard development.
7. Implementing BSC in companies.
8. Balanced Scorecard and making exercises.

VALUABLE FOR

Top and senior management, HOD’s and Head of organizations who are involved in the development of corporate policies, vision, mission and operational frame work.

FACILITATOR:

Dr. Kamran Moosa is Chief Executive and Principal Consultant of PIQC Institute of Quality, Researcher, International Trainer & Consultant, Author and Advisor to National Institutions in the field of Quality Engineering & Management. He is a Member of International Academy for Quality (IAQ). IAQ is an independent organization that is administered by a collegial assembly of individuals working actively for the development of Quality globally. He is a member of Quality in Education Think Tank (QiETT) of IAQ. He is the recipient of the Ishikawa-Kano Silver Medal award by Asian Network for Quality (ANQ) from among three other awardees from Asia in 2020. He is Certified Six Sigma Black Belt in Quality. He has 30 years of professional experience in the field of Quality Assurance and Engineering, Six Sigma, Lean Management, Balanced Scorecard and Productivity Management, particularly in the implementation of these programs in the industry. He is an author of four books published in Pakistan and a chapter for a book published in Japan: (1) Quality Management Practices, (2) Practical Guide to ISO 9000, (3) Quality Control, (4) Students Quality Circles, and (5) A chapter in “Implementing Quality Management in Asian and Pacific Countries” by APO Japan.

Duration: 01 Days
Venue: Lahore